Privacy Policy – ​​Miele Maintenance | American Group

American Group – Authorized Miele Service Center, we are committed to protecting your privacy and securing all the information you share with us while using our website or requesting Miele appliance repair services. This policy explains how we collect your data, how we use it, and what your rights are.

Who We Are

We are American Group, a specialized and authorized service center providing technical support for Miele appliances in Egypt. Please note that we are not the owner of the “Miele” trademark, but we provide repair and maintenance services for these appliances through certified technicians and by using genuine spare parts that comply with the standards of the parent company.

Use of the “Miele” Name

The name “Miele” is mentioned on this website only to identify the type of appliances we service. The trademark and all rights are fully reserved for Miele, and we do not claim ownership of it.

What Information Do We Collect?

When you use our booking form or contact us through the website, we may request some details to provide accurate service, such as:

• Full name
• Phone number
• Appliance type and fault description
• Address (in case of home repair request)
• Email address (optional)

Purpose of Using Your Data

We use the information you provide for the following purposes only:

• Confirming your service booking and scheduling a repair appointment
• Sending the right technician based on your appliance type
• Providing after-repair support
• Improving user experience based on customer interactions

We confirm that we do not share your data with any third parties, and it will not be used for any marketing purposes outside the scope of our service.

Privacy Policy Updates

We may review and update this policy from time to time to reflect operational or legal changes. Any modifications will be published on this page along with the date of the update.

Contact Us

You may review, modify, or request the deletion of your personal data at any time through:

• Miele Service Hotline: 01211114528
• Via WhatsApp: Click here
• Or through the online booking form on our official website.